FREQUENTLY ASKED QUESTIONS
Are your products available in physical format or only as digital downloads?
Our products are exclusively available as digital downloads on our website. If you wish to have the physical copies delivered to your door, please visit us on our Amazon Store https://www.amazon.com/author/aurorabernalbcpublishing
We also provide exclusive products available only on our website.
How do I download the digital products after making a purchase?
After making a purchase, you can download your digital products by accessing the provided download link in your order confirmation email or by logging into your account on our website.
Can I share my downloaded files with others?
No, sharing downloaded files with others is not permitted. Our products are intended for personal use only.
Is there a limit to the number of times I can download a purchased item?
There is no limit to the number of times you can download a purchased item. Feel free to access it as many times as you need.
What file formats are used for your digital products?
The file formats for our digital products vary depending on the type of content. Common formats include PDF for books and JPEG or PNG for images.
Do you offer refunds or returns for digital downloads?
As all our products are digital downloads, we do not offer returns or refunds. Once a purchase is made, the item is considered delivered, and the transaction is deemed final. To prevent unwanted quantity purchases, please note that we limit one quantity per item per transaction. We encourage you to carefully review your selection before completing your purchase. If you encounter any issues with your download, please contact our us, and we will be happy to assist you in resolving any technical issues promptly. Your satisfaction is our priority, and we appreciate your understanding of our digital product policy.
How can I contact customer support if I encounter issues with my download?
If you encounter any issues with your download, you may email us at contactus@bookcaper.com
Are there any restrictions on using your digital products for commercial purposes?
While our products are intended for personal use, certain restrictions may apply to commercial use. Please refer to our terms of use for more details or contact our support team for clarification.